Frequently Asked Questions

Browse the categories or use the search function to find the item you would like to purchase. Select your size, add the item to your bag, and proceed to checkout.

You may complete your purchase as a guest or by signing in to your account. Once your order is placed, you will receive a confirmation email, followed by a second email once your order is ready for dispatch.

Once your order has been placed, you will receive an order confirmation email. When your order is dispatched, you will receive a further update with your tracking details.

If you need to cancel or amend your order, please contact our Customer Service team as soon as possible.

As orders are prepared quickly for next day delivery, the window to amend an order is short. If the order has not yet been prepared for shipping, the team may be able to assist. Once the order has been shipped, you may request a return instead.

If you need to update your delivery address after checkout, please contact Customer Service as soon as possible and share the corrected address details.

Orders cannot currently be placed over the phone. However, our Customer Service team will be happy to guide you through the ordering process if you need assistance.

• Every order is delivered the next day across the United Arab Emirates.
• Complimentary on every order, with no minimum spend.
• Delivery timings may be affected during public holidays, sale periods, or unforeseen operational circumstances.

Next day delivery is complimentary on every order within the United Arab Emirates, with no minimum spend.

For more information, please visit our Delivery page.

Once your order is dispatched, you will receive a tracking link by email or SMS. You may also receive the option to share delivery instructions or select a suitable delivery time with the courier, where available.

Boggi Milano UAE currently delivers across the United Arab Emirates only.

Please check your email updates first, as your order may have been partially processed or split into more than one shipment.

If you need further help, please contact Customer Service.

You can register your return online through the order and returns section by following the steps listed on our Returns page.

Returns must be requested within 30 days of receiving your order.

Returned items must be new, unused, and in their original condition, with the original packaging and return tags intact.

Underwear, bathing suits, cosmetics, and perfumes are not eligible for return for hygiene reasons. Shoes must be returned without marks on the sole or shoe box.

Returns within the UAE are free of charge.

Please note that delivery charges and any additional Cash on Delivery charges are not refunded in case of return.

Once your return is accepted, refunds are processed to the original payment method within 14 days, depending on your bank’s policies.

Cash on Delivery orders are refunded by coupon only.

If your order arrives damaged, please contact Customer Service immediately so the team can assist you with the next steps.

For technology products, damaged items must be reported within 24 hours of delivery. Defective products may be subject to after-service repairs within 10–21 working days.

We accept Visa, Mastercard, Apple Pay, and Cash on Delivery (COD).

You may also choose Tabby at checkout to split your payment into 4 interest-free instalments.

A Cash on Delivery fee of AED 10 applies.

The maximum order value eligible for Cash on Delivery is AED 3,600.

Boggi Milano Gift Cards and promotional coupons can be redeemed online.

They may be used on their own or combined with another payment method, excluding Cash on Delivery.

All purchases on the Boggi Milano UAE website are processed in AED.

For non-cash transactions, payment is taken at the time of dispatch.

Your payment details are handled securely. If you choose to save your preferred payment methods, only the last four digits of your card number will be displayed.

You may remove saved card details at any time by unchecking “Remember my payment details” during checkout.

Boggi Milano uses Secure Socket Layer (SSL) technology to encrypt data transmitted through the website. When SSL is active, a padlock icon will appear in your browser’s address bar and the website address will begin with https://.

Yes. All prices displayed on the site include taxes, and the breakdown is shown on the order confirmation page.

A size guide is available for each product category to help you choose the correct fit.

You can also view our full Size Guide for additional information.

Each product page includes information such as description, materials, and other relevant details to help you make the right choice before purchasing.

No, you may complete your purchase as a guest.

Creating an account simply makes future purchases easier by allowing you to save addresses and payment methods, create a wishlist, and track your orders more easily.

You can reset your password by clicking here or by following the Forgot Password instructions on the Sign In page.

For order information or general enquiries, you can reach our Customer Service team through the chat icon on the website:

• 24/7 Virtual Assistance, available at any time.
• Live Agents from 10 AM–10 PM (local time).

You can also message us on WhatsApp.

You can sign up to Boggi Milano Mail to receive updates on promotions, exclusive products, and newly added items.

You can subscribe here.